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The Beryl Institute News: In the News

Simple ways to use patient experiences to build empathy

Monday, April 23, 2018  
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Changing your perspective can make a big difference.

According to the Beryl Institute, patient experience is the sum of all interactions the patient has with a hospital which is turn is shaped by its culture. Hospitals often face the daunting challenge of connecting with the patient and understanding his or her needs to improve their processes. Recognising the importance of patient management care in hospitals, here are a few budget-friendly ways organisations can increase engagement with their patients and learn from them:

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