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The Beryl Institute News: In the News

How Healthcare Can Change from Digital Laggard to Leader

Thursday, April 19, 2018  
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Digital innovation has never been a strong suit of the healthcare industry—especially when it comes to customer care. The patient experience you received 30 years ago is largely the same as what you get today.

Why? Because for the longest time, the patient experience was not a priority to medical practices. We’re seeing a dramatic change in that sentiment though as 82% of healthcare organizations now see the patient experience as a top three priority for the next three years, according to The Beryl Institute.

With the technology available to patients and healthcare organizations alike, there is enormous potential to deliver on a new, frictionless healthcare experience. Here are three ways some healthcare organizations are leveraging new technologies to transition from digital laggards to leaders.

> Read the full article in Applause


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