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The Beryl Institute News: In the News

5 Design strategies to improve your patient experience

Tuesday, August 15, 2017  
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Consumer expectations are evolving as on-demand services such as Lyft and Airbnb continue raising the standard for high-quality, personalized experiences. According to Forrester Research, 72 percent of businesses say improving their own customer experience to meet that standard is their top priority. By contrast, The Beryl Institute reports that only 43 percent of doctors consider improving patient experience a priority at all.

> Read the full article in Becker's Hospital Review

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