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The Beryl Institute News: In the News

One Size Doesn’t Fit All: A Custom Approach to Enhancing Patient Experience

Thursday, June 8, 2017  
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At a children’s hospital in Massachusetts, families of patients trying to park their cars in the very crowded multilevel garage will find a valet waiting at the top level to take the vehicle for them if the lot is full. This helps to relieve parents’ stress and makes a difficult day a little easier. This is just one example of how an organization can make a small change that will have a big impact on the patient experience.

In fact, in recent years, the health care field has been increasingly focused on improving the experience journey, since such experience is increasingly tied to ratings, reimbursement rates, and reputation. Yet some health systems are not yet strategically taking advantage of the opportunities that exist for improvement in this area, according to Stacy Palmer, CPXP, senior vice president of The Beryl Institute.

> Read the full article in Strategic Health Care Marketing


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