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The Beryl Institute News: In the News

A shift in priorities for healthcare

Friday, March 31, 2017  
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Healthcare is in the midst of a major shift, from an emphasis on how many patients are treated to how well those patients are treated along each step of their healthcare journey.

The focus on the patient's journey is an industry term known as "patient experience." Patient experience is defined by the Beryl Institute as, "the sum of all interactions, shaped by an organization’s culture that influence patient perspectives across the continuum of care."

> View the news clip and read the full story on 9news

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