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The Beryl Institute News: In the News

Let patient experience take centre stage

Wednesday, July 6, 2016  
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There is strong evidence that good patient experience is associated with clinical effectiveness and patient safety. Patient experience is one of the central pillars of quality in the NHS alongside safety and effectiveness. The US based Beryl Institute defines patient experience as “the sum of all interactions, shaped by an organisation’s culture, that influences patient perceptions across the continuum of care.” And yet many of those directly involved in trying to advance measuring and improving patient experience do not believe it has achieved the prominence it deserves.

> Read the full article on Health Service Journal

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