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The Beryl Institute News: In the News

Applying restaurant customer service principles to healthcare

Monday, May 16, 2016  
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Imagine being treated as well at your doctor's office as you are at your favorite restaurant. That's how healthcare should be, and that's where it's going. Despite the numerous parallels between the experiences of restaurant diners and those of healthcare consumers in appointment-based settings, there is a significant discrepancy between the level of service a consumer can expect of each industry.

> Read the full article on Becker's Hospital Review


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