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The Beryl Institute News: In the News

Taking Aim at Patient Satisfaction: Experience Officers Join the C-Suite

Thursday, January 14, 2016  
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There’s a new executive taking a seat in hospital boardrooms across the country. Responding to Affordable Care Act (ACA) mandates that tie patient satisfaction to reimbursement, hospitals are recruiting chief experience officers (CXOs) to take charge of a patient experience mission that prioritizes the expectations of patients and families. While more CXOs are joining the C-suite, the best person for the role and the potential financial impact are still unclear.

> Read the full article on Cardiovascular Business


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