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The Beryl Institute News: In the News

5 Ways to Include Family in the Patient Experience

Wednesday, October 21, 2015  
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If you accept the term "patient experience” at face value, it can imply that organizations should focus only on bedside manner or what happens in the hospital room. However, it’s important to take a much broader view of the term "patient experience.” Patient experience includes what happens when patients call the hospital and how patients receive their bills. Even the décor and smells in the hallways are part of the patient experience.

> Read the full article on The Ritz Carlton Leadership Center Blog

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