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The Beryl Institute News: In the News

Patient Experience more of a priority for hospitals

Wednesday, October 9, 2013  
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Now that part of their pay is tied to patient satisfaction, hospitals are making it a priority, according to a recent survey. But many still devote few resources or senior leadership to improving patient experiences, one advocate said.

Dr. Jason Wolf, the president of The Beryl Institute, spoke Wednesday at the seventh annual Patient- and Family-Centered Care Conference hosted by Georgia Regents Health System. Because hospitals now have to report patient satisfaction scores on a federal survey and part of their reimbursement is tied to that, almost every hospital has said that patient- and family-centered care is important to them, Wolf said. Yet on his institute benchmarking report this year, "The State of Patient Experience,” the largest number handled this by a committee, with three or fewer people devoted to improving patient experiences.

>Read the full article in The Augusta Cronicle

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