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On Demand Webinar: Elevating the Human Experience in the Face of COVID-19
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Elevating the Human Experience in the Face of COVID-19 
Moderator: Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute

Harris Baden, MD, Medical Director of Experience, Seattle Children's Hospital
Rosie Bartel, Patient Advisor
Karen Grimley, Chief Nursing Executive, UCLA Health
Dwight McBee Chief Experience Officer, Temple University Hospital

Healthcare professionals are deeply impacted by this crisis as are the citizens and patients who have been exposed to or contracted the virus. Patients and families who have navigated illness and our healthcare system for decades have insights that can support us as we move from the crisis to the rebuild. What is the role of partnership as we witness our providers in great need of emotional support? How are patients without COVID-19 coping with the interruptions in care and how do they balance their needs with that of the overall COVID response? How does the patient community support the healthcare community today? How do we begin to think ahead to rebuilding together? A panel of patients, family members and patient advocates will provide insights into these questions and more.

Download the slides>>

Webinar Chat Notes

What are you seeing as the biggest challenges you are currently facing in addressing this crisis?

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What practices and processes have you put in place to ensure a focus on human experience at such a critical time? What have been your biggest wins in tackling this crisis?   

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What are your biggest lessons learned and what advice to you have for others?

> View Chat Notes

This webinar does not offer Patient Experience Continuing Education Credit (PXE).

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