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Speaker Profile - Katie Owens
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Katie Owens, MHA, CPXP

International healthcare speaker and expert on people-focused environments.

President, Healthcare Experience Foundation

Adjunct Professor in Healthcare Administration at the Univ. of North Florida

Lead Author, HCAHPS Imperative for Patient Centered Excellence

Over 10 years experience speaking and giving presentations internationally

Brief Bio:

Katie believes the healthcare experience matters. It matters for every person: Patients, Caregivers, Providers. As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care. She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care.

Relevant Credentials:

Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before they were acquired by HealthStream in 2013.

Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

Twitter: @katieowens2

Offered Presentations/Topics:

  • Confidence in the Engagement of Your Patients

  • The culture Imperative: How Culture will Equip or Derail Your Performance Outcomes

  • Presence, Conviction and Grit: Workforce Confidence Impacts the Patient Experience – What we Know So Far…

  • Perspective is Everything: Evidence to Elevate Workforce Engagement

  • Resuscitate your Competencies to Improve the Patient Experience and Create Engagement

  • The CAHPS Imperative for Creating and Sustaining Person-Centered Excellence

  • Building Healthy Teams

  • Making the Commitment: Leading and Living the Culture

Speaking Fee/Honorarium: Varies based on event

Travel Restrictions: None

Contact this speaker regarding available dates, fees, etc. by completing the form below. The speaker or their representative will respond to you directly.


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