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Regional Roundtable - Denver
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This one-day program brings together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience. Through inspiring keynote sessions and working group discussion, participants will leave with an expanded network, renewed energy and actionable ideas to support patient experience efforts at their own organizations to improve the experience of patients, their families and caregivers.


Presenting Sponsor:

Host Site:

Gold Sponsors:

Meal Sponsors:

October 20, 2016
9:00 AM - 5:00 PM

Host Site:

Craig Hospital
3425 S Clarkson St
Englewood, CO 80113


$275 Members / $325 Guests
Includes breakfast and lunch.



Make Connections with other patient experience leaders.
Be Inspired to continue the journey to improve patient experience.
Take Away New Ideas to enhance your patient experience efforts.

9:00 AM - 5:00 PM
(Continental breakfast available beginning at 8:00 AM)

Welcome and Introductions
Morning Keynote: Up the Water Spout: Tragedy, Resiliency and Hope
Working Group Sessions
Networking Lunch
Working Group Reports and Discussion
Afternoon Keynote: Drumbeat Messaging – Communication Techniques to Advance your PX Strategy
Summary and Call to Action
Tour of Craig Hospital

Morning Keynote

Tiffany Christensen and Tanya Lord
Up the Water Spout: Tragedy, Resiliency and Hope

Healthcare is a continuous story of tragedy, resiliency and hope for patients and clinicians. It is within these stories that we find the hidden assets and resources to partner and transform care. This session will explore innovative and effective ways to lead and encourage the partnerships within healthcare that can improve safety, quality and patient and staff experiences.

Tiffany Christensen approaches her work from the perspective of a life-long patient CF patient having received 2 double lung transplants and a professional patient advocate. She is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. Currently, Tiffany is the Performance Improvement Specialist at the NC Quality Center working on operationalizing PFE across North Carolina. Christensen is running a North Carolina PFAC and Speakers' Bureau while also creating customized plans for North Carolina Hospitals working at taking their PFE efforts--bedside and PFAC Table--to the next level.


Tanya Lord PhD, MPH is currently the Director of Patient and Family Engagement at the Foundation for Healthy Communities in New Hampshire, a partner organization of the NH Hospital Association. She works with all NH hospitals to develop and enhance patient engagement programs. Tanya also works as a patient safety, quality improvement, and patient/family engagement consultant nationally. Tanya has shared her son’s story of medical error and the importance of engaging and communicating with patients and families at key note presentations and conference workshops. She is also a co-founder of The Grief Toolbox, which offers tools to help those along the grief journey.


Afternoon Keynote

Kristin Baird
Drumbeat Messaging – Communication Techniques to Advance your PX Strategy

Improving the patient experience requires strategic communication practices that not only keep people informed but excite, engage and propel them to become part of the journey. In this session, Kristin will define communication strategies and tactics PXPs can use to develop a patient experience language and brand within the organization.  Participants will define drumbeat messaging, explore how a strategic communication plan will help the PXP in advancing the journey, evaluate advantages of collaboration with marketing and communications, review examples from other healthcare organizations and practice preparing messages that link to the mission, vision and values.

Kristin brings over 35 years experience to the platform sharing her wit and wisdom gained through years as an RN, hospital executive, and as a nationally recognized thought leader on the patient experience. As a consultant, she has worked with hospitals, health systems, medical groups and long term care facilities all over the country helping them to understand and improve the patient experience. Kristin has written hundreds of articles on culture, patient experience and leadership. She is an active blogger and the author of several books and white papers. She’s a woman on a mission to make healthcare better for patients and the people who serve them. Prior to forming the Baird Group, Kristin was Vice President of Marketing and Business Development for Watertown Area Health Services. Prior to that she held marketing and clinical positions at several hospitals including public health. Her combined clinical and marketing background gives her great insight into the patient experience from all angles.

Presenting Sponsor Lunch Presentation:

Presented by
Gautam Mahtani
Founder and CEO, Care Experience


Tour Information

We invite you to conclude your roundtable experience by taking a tour of one of Craig Hospital.

Craig Hospital
3425 S Clarkson St,
Englewood, CO 80113

If arriving by air, please allow approximately 45 minutes for travel from Denver International Airport and Craig Hospital.

Regional Roundtables offered by The Beryl Institute are eligible for Patient Experience Continuing Education Credit (PXEs) pending approval.

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