|Patient Experience Store|
A library of resources for those that contribute to a positive healthcare experience for patients, families and the community. Browse through the publications and find educational resources to support your professional development and improve the patient and family experience.Members of the Institute receive discounted pricing. All publications are hard copy unless otherwise noted. Please allow 5 - 10 business days for standard delivery. International shipping fees will apply.
CPXP Workbook: A Preparation Guide for the Certified Patient Experience Professional Examination
In the Name of the Patient
A Patient-Centered Approach to Handling Complaints and Grievances
Expanded Edition: The Written Word: Guidelines for Responding in Writing to Patient Concerns (Flash Drive)
The Sky is Falling...So They Called Me: Volumes One and Two
Order products to use at your events as giveaways, prizes and gifts. These products are great for promoting both Patient Experience Week and your patient experience improvement efforts through out the year.
All items except t-shirts have a minimum order quantity of 10.