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Patient Experience Conference 2017 - Keynotes
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March 20-22, 2017 • Hyatt Regency Denver • Denver, Colorado

Why Attend
Community Gatherings

Keynote Speakers

We are excited to announce our Conference 2017 Keynote line-up. Through our keynotes and broad cross-section of conference breakout sessions, The Beryl Institute Patient Experience Conference provides the most comprehensive learning opportunity for leaders and practitioners committed to improving the patient experience.

Christy Beam
Author and Mother

Christy is the author of the New York Times Best Selling Book, Miracles from Heaven. Her book was adapted into a major motion picture by Sony Pictures Entertainment, starring Jennifer Garner and Queen Latifah, and has been praised as the “Inspirational Movie of the Year” for 2016 and received an A+ CinemaScore rating. In addition to writing, she shares her message of hope, faith and overcoming life’s struggles as an inspirational speaker to audiences of all walks of life worldwide. Christy and her family witnessed a live miracle through their daughter Annabel. Miracles from Heaven describes in detail the events surrounding a young girl’s trials, a mother’s heartache, a family's devastation and a miraculous healing that occurred through the most unusual circumstances.


Chairman and CEO of Virginia Mason Health System

Dr. Kaplan is recognized as one of the most influential physician executives in healthcare. He is a founding member of Health CEOs for Health Reform and has held leadership positions with numerous organizations, including the National Patient Safety Foundation, the Medical Group Management Association and the Washington Healthcare Forum. Dr. Kaplan is chair of the Institute for Healthcare Improvement Board of Directors and previously served as chair of the Seattle Metropolitan Chamber of Commerce Board of Directors. He has been honored nationally for his leadership, most recently being named to Modern Healthcare’s 2016 “50 Most Influential Physician Executives” list (his eleventh time appearing on this prestigious list). During Dr. Kaplan's tenure as chairman and CEO, Virginia Mason has received significant national and international praise for its efforts to transform healthcare.

Erik Wahl
Graffiti Artist, Author and Entrepreneur

Pulling from his history as both a businessman and an artist, Erik’s on-stage painting seamlessly becomes a visual metaphor to the core of his message, encouraging organizations toward profitability through innovations and superior levels of performance. Erik’s understanding of vision was originally born in the school of disappointment. After an eight-year career as a partner in a corporate firm, he became frustrated by the lack of innovative thought and corresponding profits he saw in business. So he set out to challenge companies to change their way of thinking, while simultaneously pursuing his own individual passions. He rediscovered his love for art, and now plays in the business world by working through his art.

Patient and Family Panel: Voices of Patient Experience
David Andrews, Independent Patient Advisor
Victoria W. Baskett, Founder and President of Victoria Baskett Patient Safety Foundation
Shari Berman, Advisor of Patient-Centered Care and Cancer Survivor
D'Anna Holmes, Program Manager, Patient Engagement at Northwestern Memorial Hospital

Voices of Patient Experience brings together four passionate contributors to the patient and family movement driving excellence in patient experience. You will hear their stories, glean their perspectives and be inspired by their insights that can help us drive improvement across healthcare settings. This interactive session will help reinforce the importance of patient and family voice and offer new insights and perspectives to help strengthen your own actions. 


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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092