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Patient Experience Advisory Services Directory
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The Patient Experience Advisory Services Directory serves as the go to resource for identifying patient experience experts to support organizational improvement in addressing patient experience issues. Listed organizations have active members of The Beryl Institute, established records of consulting healthcare organizations with proven results and patient experience related credentials from healthcare or other related industries.

Click on an organization below to learn more about their expertise or to contact them directly for more information.



The Baird Group helps organizations achieve sustainable improvements in patient experience and employee engagement. The Baird Model is a proven approach to engage all levels of the organization in building buy-in and creating processes and systems that promote ownership and accountability. The model is based on a custom approach, thorough analysis and in-depth reporting and action planning and strategy.

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Creative Health Care Management helps heath care organizations expand capacity without increasing staff by empowering, engaging and inspiring staff. They help health care organizations across the world to transform their cultures into those that provide an unmatched experience for their patients, families and colleagues in all disciplines.

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Custom Learning Systems Group's mission is to create a World-Class Patient Experience, Staff Engagement and Physician Satisfaction. Custom Learning System Group has created a proven process for enabling healthcare organizations to Become the Employer and Providers of Choice in their community.

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Experience Matters, launched by Nina Setia, patient experience leader and coach, was designed to provide expertise to healthcare professionals and organizations in order to improve the experience of patients and their families, physicians and employees.

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Healing HealthCare Systems works with healthcare facilities nationwide to transform care at the bedside. Producers of The C.A.R.E. Channel -- therapeutic programming that masks noise, mitigates pain, and improves sleep, Healing HealthCare Systems is dedicated to improving the patient experience by improving the environment of care – the context in which all care takes place. The company was founded in 1992 by Susan E. Mazer, PhD and Dallas Smith, two acknowledged pioneers in the use of music as environmental design.

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Integrated Loyalty Systems (founded by Jake Poore) partners with organizations to help their entire care team develop the blueprints necessary for cultural transformation. We're with them every step of the way as they learn how to operationalize their new patient-driven culture and consistently deliver world-class patient and employee experiences.

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Driven by a passionate commitment to strengthen humanism in healthcare, Language of Caring helps healthcare organizations and healthcare professionals create and sustain healing experiences and positive outcomes through powerfully effective, caring communication. Language of Caring offers a rich array of services and programs for hospitals, health systems, health plans and medical practices, and long-term care—all custom-designed to enhance the patient, family and employee experience.

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With over 70,000 Healthcare Mystery Shops and 300,000 employee service evaluations, Perception Strategies is a proven leader in patient/consumer perception research. We create customized healthcare secret shopping studies preferred by some of the best healthcare systems in the country – The Cleveland Clinic, Johns Hopkins, Northwestern Memorial, Henry Ford and many more.

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Santalucia Group is a premier provider of consulting and training services to positively impact culture and create an exceptional patient experience. We thrive on helping organizations raise the bar and consistently deliver on their mission, vision and values in honor of the patient.

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Founded in 2000, TOWER was one of the first firms exclusively dedicated to patient experience and creating a consistent, cohesive, valuable care delivery model. TOWER creates strategies that reimagine healthcare to ensure a streamlined care continuum across all virtual and onsite touchpoints. In working with many of the top organizations in the nation, our partnerships with clients improve the quality and efficiency of care delivery and alter the focus towards activities most valued by the patient. TOWER provides a comprehensive lifecycle of professional services ranging from strategy to roadmaps and execution, and brings highly relevant experience, knowledge and passion to the mission of streamlining healthcare.

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Please contact listed organizations directly to inquire about services. The Beryl Institute does not play a role as broker in any arrangement, rather it is a decision reached directly between an organization and provider. The Beryl Institute is in no way responsible for the outcomes of any work agreed upon between client organization and resource provider.

Interested in being featured on the Patient Experience Advisory Services Directory? Contact Stacy Palmer.


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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092