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PX BOK Course - Experience Design
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Gathering experiences from patients, families and staff through various mechanisms such as observations, interviews and identifying touch points is having a positive effect on designing environments that better meet and exceed patient’s needs. In this course you will learn an approach to systematically understand how to design, manage and deliver services and care to patients/families for an improved patient experience.

 Export to Your Calendar 1/1/2021
When: Ongoing Open Registration


Online registration is available until: 1/1/2021
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Experience Design

Gathering experiences from patients, families and staff through various mechanisms such as observations, interviews and identifying touch points is having a positive effect on designing environments that better meet and exceed patient’s needs. In this course you will learn an approach to systematically understand how to design, manage and deliver services and care to patients/families for an improved patient experience.

Learning Objectives

  1. Identify how assumptions could be shaping your improvement work and impeding understanding of what really matters to your customers
  2. Describe the concepts and basic approaches of experience-based design
  3. Apply the four steps of the experience based design framework to help identify strengths and gaps in your organization relating to the patient experience

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
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info@theberylinstitute.org

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