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PX BOK Course - Service Recovery
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In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

 Export to Your Calendar 1/1/2021
When: Ongoing Open Registration


Online registration is available until: 1/1/2021
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Service Recovery

Even in the best care settings things can go wrong. Service recovery is the sincere effort made when patient and family members’ expectations fall short. In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

Learning Objectives

  1. Identify the benefits of a dedicated service recovery culture
  2. Describe strategies, tools and processes for managing patient concerns
  3. Describe five frameworks to address service failures in order to restore patient confidence
  4. Identify proactive strategies that can be utilized to reduce the potential for complaints

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
1-866-488-2379
info@theberylinstitute.org

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