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Virtual Conference - Employee Engagement
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When: December 3, 2013
From 11:00 AM ET - 4:00 PM ET

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The virtual conference runs from 11 AM – 4 PM ET. All sessions within the conference will last 60 minutes including time for Q&A. There will be a one-hour ‘virtual lunch break’ from 1 – 2 PM ET.

December 3, 2013 – Employee Engagement

Featured Presentations:

Jump in Line A Successful Resource in Engaging New and Existing Associates to a Patient-Centered Culture

Presented by Amber Erickson, Patient & Family Relations Improvement Specialist and Mary Holtz, Director, Emergency Services, Wheaton Franciscan Healthcare

Empowering Managers & Leaders with the Educational and Assessment Tools to Improve the Patient Experience

Presented by Doug Finefrock, DO, Vice-Chair of ED, Program Director of EM Residency and Kelly Briggs, Administrative Director of Service Excellence, Hackensack University Medical Center Hackensack University Medical Center

Employees as Change Agents in Process Improvement

Presented by Catherine Johnson, Manager, Patient Relations and Phil Shaw Director, Patient and Visitor Relations, Rush University Medical Center

Why Saying Thank You Is Critical To Any Successful Patient Experience Strategy

Presented by Melissa Minkow, Patient Experience Leader, TVR Communications

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092