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Webinar - An Excellent Experience: Delivering on the Promise - Conf 2011 Encore
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When: 10/25/2011
2:00pm ET/11:00am PT
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Patient Experience Conference 2011 Encore Webinar Series

An Excellent Experience - Delivering on the Promise
Richard Corder, Assistant Vice President, CRICO Strategies

This session describes the strategies and tactics that an academic medical center is using to focus on improving thepatient experience. Leave this session with tried and tested service improvement tactics, such as an overview of the development and delivery of an on-boarding program for all employees and a 90-day service academy. Learn how these programs can change culture and increase internal networking and physician collaboration.

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