Innovating the Patient Experience 2020
October 1, 2020 - 2:00-3:00 PM ET
Join the winners of The Beryl Institute’s 2020 Innovation Awards as they share their award-winning efforts to change cultures, implement new strategies and build true partnerships with patients and families.
Organizational Innovation Award – InnovaCare Health
Nicole L. Cable, CPXP, Chief Experience Officer, InnovaCare Health
Orlando González-Rivera, President, MMM Healthcare
Puerto Rico faces unique challenges, including a disproportionately high percentage of seniors, poor infrastructure, provider shortages, hurricane damage and decades of population decline. InnovaCare Health, through its subsidiaries, launched a triad of innovative programs that are positively impacting the health of their senior population.
Innovative Healthcare Professional Award
Julie Kennedy Oehlert, DNP, RN, Chief Experience Officer, Vidant Health
Dr. Oehlert’s innovative approach inspires executives, leaders, providers and team members throughout the system to strengthen shared partnerships by demonstrating love and empathy for one another, which translates to a connection back to purpose and creates a culture that supports joy in work.
Innovative Patient/Family Advisor Award
Corey Kimpson, BA, Patient & Family Advisory Council Member, Community Ambassador (Covid), Cambridge Memorial Hospital
Liane Barefoot, MAL, Director Patient Experience, Quality & Risk, Cambridge Memorial Hospital
Kimpson leads by example. Her involvement in the strategic planning process has led the hospital and her colleagues to explore new opportunities to integrate the patient voice into CMH’s culture. As part of the strategic plan that Corey influenced, the hospital is furthering its commitment to integrate patients into the co-design of care.
*This webinar is complimentary and will not provide patient experience education credit (PXE). Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a wait-list. The webinar replay will be provided to all registrants.