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Webinar - The Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
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Join this webinar to hear about an innovative partnership between the Patient Empowerment Network (PEN) and Moffitt Cancer Center aims to bridge the digital divide through an innovative volunteer program called the Digital Sherpa©Program. The program aims to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond.

 Export to Your Calendar 10/28/2020
When: Wednesday, October 28, 2020
2:00pm ET
Where: United States


Online registration is available until: 10/28/2020
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The Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy

LaWanda Byrd, Director, Volunteer Services, Moffitt Cancer Center
Andrea Conners, Executive Director, Patient Empowerment Network

October 28, 2020 - 2:00-3:00 PM ET

An innovative partnership between the Patient Empowerment Network (PEN) and Moffitt Cancer Center aims to bridge the digital divide through an innovative volunteer program called the Digital Sherpa©Program. The program aims to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond. The Digital Sherpa© Program, created by Patient Empowerment Network in 2016, pairs tech savvy volunteers with less tech savvy patients, to assist patients with using Moffitt’s GetWell Network of resources, Patient Portal, and other digital platforms and tools such as social media and on-line patient support groups. 

The goal of the program is for a volunteer, known as a “Sherpa”, to be dispatched to all newly-admitted inpatient rooms within 24-48 hours of admission to offer Digital Sherpa™support. The program launched at Moffitt in February 2018 and has been well received by staff and patients. Along with learning technology skills, the patients and their Sherpas share a great sense of companionship. This program allows two generations to come together and have fun in each other’s company while learning valuable skills. The students learn they can make a tangible difference in someone's life with the tech knowledge they already possess and the patients learn how to empower themselves and become more health literate.

Learning Objectives

  • •Learn about an innovative partnership between three different organizations (Moffitt, PEN, USF Health) that is beneficial to all partners and, importantly, how to replicate this partnership at other healthcare centers and hospitals.
  • Solve for the universal issue of providing technology support to patients and care partners while improving the patient experience and involving patients in their care (shared decision making)
  • Evolve the role of volunteer from clerical support to an active, meaningful role that helps them cultivate useful skills and also provides a valuable service to the medical center and the entire community.

*This webinar was originally offered by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. The session will not provide patient experience education credit (PXE).


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