Test | Print Page | Contact Us | Your Cart | Sign In
Virtual PX2020 Session: Transforming Your Culture to Improve the PX in the Age of Consumerism
Register Tell a Friend About This EventTell a Friend
 

 Export to Your Calendar 8/26/2020
When: August 26, 2020
12:00pm ET
Where: United States


Online registration is available until: 8/26/2020
« Go to Upcoming Event List  

Transforming Your Culture to Improve the Patient Experience in the Age of Consumerism

Valerie Monet, MPA , Sr. Director, Customer Experience Strategy & Insight, Banner Health

August 26, 2020 - 12:00-1:00 PM ET

With the shift to high-deductible and consumer-driven health plans, patients are increasingly involved in their healthcare decisions. Patients are becoming savvy customers, taking an active role in purchasing and consuming the services they receive. Historic standards are now the cost of entry. Hospitals and health systems endeavoring to thrive in this new environment are leveraging the same approach used by the Four Seasons, Disney, and Apple—differentiation based on the customer experience. In this session, you'll hear how Banner Health began applying these best practices to transform their patient experience, drive caregiver and staff engagement, and reduce burnout—ultimately increasing their NPS and HCAHPS scores and becoming more efficient resulting in positive financial outcomes.

*This live PX Marketplace Sponsored Session is provided complimentary. Participants will receive log-in information and session password the morning of the live session.


Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
1-866-488-2379
info@theberylinstitute.org

This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.