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Virtual PX2020 Session: Transforming Your Culture to Improve the PX in the Age of Consumerism
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 Export to Your Calendar 8/26/2020
When: August 26, 2020
12:00pm ET
Where: United States

Online registration is available until: 8/26/2020
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Transforming Your Culture to Improve the Patient Experience in the Age of Consumerism

Valerie Monet, MPA , Sr. Director, Customer Experience Strategy & Insight, Banner Health

August 26, 2020 - 12:00-1:00 PM ET

With the shift to high-deductible and consumer-driven health plans, patients are increasingly involved in their healthcare decisions. Patients are becoming savvy customers, taking an active role in purchasing and consuming the services they receive. Historic standards are now the cost of entry. Hospitals and health systems endeavoring to thrive in this new environment are leveraging the same approach used by the Four Seasons, Disney, and Apple—differentiation based on the customer experience. In this session, you'll hear how Banner Health began applying these best practices to transform their patient experience, drive caregiver and staff engagement, and reduce burnout—ultimately increasing their NPS and HCAHPS scores and becoming more efficient resulting in positive financial outcomes.

*This live PX Marketplace Sponsored Session is provided complimentary. Participants will receive log-in information and session password the morning of the live session.

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