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Webinar - Strategic Psychological Behaviors to Enhance Patient Experience
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Join this webinar to learn how to transform healthcare by infusing human-centered design and evidence-based methods into operations with strategic and consistent psychological behaviors to enhance patient and employee expectation, perception and experience.

3/31/2020
When: March 31, 2020
2:00pm ET
Where: United States

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Strategic Psychological Behaviors to Enhance Patient Experience

Valerie Choniuk, MPA-HCA, CPXP | Patient Experience Manager, CareMount Medical/CareMount Health Solutions

March 31, 2020 - 2:00-3:00 PM ET

Join this webinar to learn how to transform healthcare by infusing human-centered design and evidence-based methods into operations with strategic and consistent psychological behaviors to enhance patient and employee expectation, perception and experience.

Learning Objectives

  • Define and apply Customer Service Excellence.
  • Recognize how perception impacts experiences, memories and emotions.
  • Identify the need for De-escalation and perform successful Service Recovery.

Learn More about CareMount Medical:

CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing comprehensive medical care of the highest quality to over 665,000 patients in more than 45 locations from just south of Albany all the way to NYC.


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