Test | Print Page | Contact Us | Your Cart | Sign In
Webinar - Radiology Bundle: Collaborative Approach to Designing an Experience Improvement Blueprint
Tell a Friend About This EventTell a Friend
 

Join this webinar to learn how patient experience aligned with the process improvement leader to increase patient experience awareness in front line team members, provided meaningful data to team leaders, and partnered with the IU Health North Patient Family Advisory Council as well as a new, online community of IU Health Insiders to create clarity and a baseline understanding of what matters most.

6/2/2020
When: June 2, 2020
2:00pm ET
Where: United States

« Go to Upcoming Event List  

The Radiology Bundle: A Collaborative Approach to Designing an Experience Improvement Blueprint

Christi Cornelius, BS, CNMT, Improvement Leader, IU Health Methodist Hospital
Joy Graves-Rust, CPXP, Manager, Experience Design, IU Health Indianapolis Suburban Region

June 2, 2020 - 2:00-3:00 PM ET

In 2018 IU Health began surveying patients in “real time” and focusing on likelihood to recommend instead of overall rating of care. This shifted historically heavy inpatient survey responses to the outpatient world. Surveys from patients having a radiology or mammography experience account for 25% of all survey responses across IU Health North, Saxony, and Tipton Hospitals. Declining survey performance, a willing leadership team, and a desire to improve the patient experience resulted in a unique partnership between the facilities and the IU Health North Patient Family Advisory Council. Join this webinar to learn how patient experience aligned with the process improvement leader to increase patient experience awareness in front line team members, provided meaningful data to team leaders, and partnered with the IU Health North Patient Family Advisory Council as well as a new, online community of IU Health Insiders to create clarity and a baseline understanding of what matters most.

Learning Objectives

  • Apply one method of LEAN thinking to identify what matters most to patients and families.
  • Explain the importance of connecting drivers of experience to key behaviors.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
1-866-488-2379
info@theberylinstitute.org

This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.