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Webinar - Harm from Disrespect: the Neglected Preventable Harm
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Join this webinar as Beth Israel Deaconess Medical Center provides a roadmap for building towards a practice of respect that is transferable to other health care settings.

3/10/2020
When: March 10, 2020
2:00pm ET
Where: United States

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Harm from Disrespect: the Neglected Preventable Harm

Patricia H. Folcarelli RN, MA, PhD, Vice President, Health Care Quality, Beth Israel Deaconess Medical Center 
Lauge Sokol-Hessner, MD, Medical Director Health Care Quality, Beth Israel Deaconess Medical Center 

March 10, 2020 - 2:00-3:00 PM ET

Patients experience both physical and emotional harm. Preventable emotional harms are caused by the experience of disrespect. Leveraging systems for identifying, assessing and tracking preventable physical harm, the presenters will describe a novel approach to bring the same rigor to non-physical harms in order to help prevent future emotional harm.  We also discuss the foundational elements that form the foundation supporting this Practice of Respect, and share strategies to build those institutional elements. This webinar will provide a roadmap for building towards a practice of respect that is transferable to other health care settings.

Learning Objectives

  • Identify a framework for capturing, assessing and tracking emotional harms from disrespect that utilizes existing institutional resources and processes. 
  • Explore the foundational elements necessary to engage in a practice of respect, including organizational structures, leadership, patient-family engagement, proactive communication following adverse events, peer support.
  • Describe a roadmap for building towards a practice of respect.

Learn More about Beth Israel Deaconess Medical Center:

Beth Israel Deaconess Medical Center (BIDMC) is a part of Beth Israel Lahey Health, a new health care system that brings together academic medical centers, teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees. BIDMC is a world – class teaching hospital of Harvard Medical School located in the heart of Boston. We put people at the center of everything we do, because we believe in medicine that puts people first.


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