Embracing Consumerism by Bridging PFACs and Huddles to Improve Patient Satisfaction
Theresa J. Dionne, MA, CPXE | Patient Experience Consultant, Methodist Medical Group
Sondi L. Fiegel, MBA-HCM, RN, LSSGB | Director, Patient Care, Methodist Medical Group
Denise A. Johnson, MD, FAAFP | Patient Experience Physician Champion, Methodist Medical Group
February 25, 2020 - 2:00-3:00 PM ET
Methodist Medical Group is proud to share how the organization is improving patient satisfaction and team engagement measures through various approaches such as data driven patient experience training, as well as connecting findings from our Patient and Family Advisory Councils, and clinic team huddles. The presenters will share concepts of each approach, how these are connected, and demonstrate improvement results. Join this webinar to learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.
- Discuss how consumerism issues, learned at Patient and Family Advisory Councils, improve employee engagement and patient experience.
- Demonstrate to how to connect consumerism with team based practices, such as clinic team huddles, to support improvement goals.
- Connect the provider/leader with PFAC patient-consumer topics and huddles that drive patient experience goals and improvement efforts.
- Design purposeful clinic team huddles that empower team members by creating a culture of learning and safety.
Learn More about Methodist Medical Group:
Since 1995, Methodist Medical Group brings together skilled physicians who span the range from primary care to specialized medicine. Methodist Medical Group clinics are devoted to providing the full spectrum of care to the North Texas community. From virtual visits to concierge medicine, aches and pains to surgery - our team is ready to assist you with your healthcare needs with the backing and resources of the entire Methodist Health System.