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Webinar - Healthcare is Changing. Why Aren’t Your Patient Experience Scores?
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This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.

2/6/2020
When: February 6, 2020
2:00pm ET
Where: United States

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Healthcare is Changing. Why Aren’t Your Patient Experience Scores?

Stacy Bolger, VP, Employee Experience, MaritzCX
Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX

February 6, 2020 - 2:00-3:00 PM ET

In just a few short years, technology and innovation have fundamentally changed how people interact with—and what they expect from—healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.  

Learning Objectives

  • Explain common reasons patient experience scores remain stagnant.
  • Identify employee initiatives that can help move the patient experience needle.
  • Discover three best practices from well-known brands in other industries that can be translated to healthcare

Learn More about MaritzCX:

MaritzCX is patient and employee experience management for healthcare organizations. We combine deep healthcare expertise, years of experience with leading customer brands, technology, data and research science, and managed program services to help accelerate patient experience success. Let us help you understand how customer experience (CX) lessons can inform and amplify your patient experience.


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