Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation
Joel High, Performance Improvement Coach, pCare
Melissa Thornburg, Performance Improvement Coach, pCare
Mary Thompson, Patient Experience Coordinator for the Physician Network, Lexington Medical Center
January 21, 2020 - 2:00-3:00 PM ET
Engaged employees are key to delivering an exceptional patient experience and positively impacting both clinical and financial outcomes. Research indicates employee appreciation leads to less turnover, more productivity, and increased commitment to tasks and patients, and also fosters intrinsic motivation in employees for the personal reward of performing well at work. However, the next step is inviting patients to recognize caregivers using point-of-care feedback to further establish an engaged, satisfied and productive workforce. In this webinar, we will review research and discuss strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.
- Apply key aspects of employee recognition and appreciation to foster an engaged, satisfied, and highly productive workforce.
- Leverage point-of-care patient feedback about caregivers to engage employees in providing an exceptional patient experience.
Learn More about pCare:
pCare’s interactive patient experience solution helps healthcare providers engage, educate, and entertain patients across the care continuum. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and mobile health applications to connect patients, families and caregivers. Recognized by KLAS as the quality leader in the interactive patient systems category, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance.