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Webinar - Improving Patient and Family Experience in the NICU
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his webinar will share results of the recent NICU patient experience benchmarking study conducted by The Beryl Institute, March of Dimes and Synova Associates. Using the eight lenses of the Experience Framework as a means to best illustrate the power of a holistic view of experience, we will examine strengths and opportunities in each lens through the reflections of NICU leaders.

 Export to Your Calendar 9/17/2019
When: September 17, 2019
2:00pm ET
Where: United States


Online registration is available until: 9/17/2019
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Improving Patient and Family Experience in the NICU: A Practical Application of the Experience Framework

Lori Gunther, MS, CPXP | CEO/Partner, Synova Associates
Stacy Palmer, CPXP | Senior Vice President/COO, The Beryl Institute

September 17, 2019 - 2:00-3:00 PM ET

This webinar will share results of the recent NICU patient experience benchmarking study conducted by The Beryl Institute, March of Dimes and Synova Associates. Using the eight lenses of the Experience Framework as a means to best illustrate the power of a holistic view of experience, we will examine strengths and opportunities in each lens through the reflections of NICU leaders. While the focus on the NICU does offer some unique perspectives, the lessons of this initiative are universal.

Learning Objectives

  • Define the strategic lenses of patient experience as they apply to improving care in the NICU.
  • Articulate proven practices in creating optimal patient/family experiences in a NICU environment.
  • Assess how proven practices identified in a NICU department can be applied in other healthcare settings.

Learn More about Synova Associates:

Synova delivers exceptional educational experiences designed to engage, energize and transform neonatal and perinatal nurse leadership teams.


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info@theberylinstitute.org

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