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Webinar - Mission Experience: Transforming Care in the Ambulatory Setting
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In this webinar, Mission Health System will share the process of developing, implementing and evaluating the Mission Experience Best Practices model, including the significance of lessons learned. It will explain how we utilize this model to set expectations, establish consistency, maintain accountability and improve performance by disseminating leading practices to all ambulatory clinics.

 Export to Your Calendar 10/29/2019
When: October 29, 2019
2:00pm ET
Where: United States


Online registration is available until: 10/29/2019
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Mission Experience: Transforming Care in the Ambulatory Setting

CJ Merrill, MSN, RN, CPXP, CPHQ | Patient Experience Officer, Mission Health System

October 29, 2019 - 2:00-3:00 PM ET

Like many hospital systems, Mission Health has been focused on patient experience in the inpatient setting. However, as they have grown to be the sixth largest healthcare system in North Carolina and expanded their reach to include over 120 family, pediatric, OB/GYN and specialty clinics, we have become acutely aware of the importance of the human experience across the continuum of care. As a result, we developed Mission Experience Best Practices. The purpose of this model is to facilitate culture change in our system and expand the focus of patient experience improvement to the ambulatory setting. In this webinar, we will share the process of developing, implementing and evaluating this model, including the significance of lessons learned. We will explain how we utilize this model to set expectations, establish consistency, maintain accountability and improve performance by disseminating leading practices to all ambulatory clinics

Learning Objectives

  • Describe key elements of implementing a model across practices with varying staff models and patient populations.
  • Explain the importance of the evaluation process to drive accountability.
  • Identify reinforcement and engagement methods to achieve sustainability.

Learn More about Mission Health:

Mission Health, based in Asheville, North Carolina, is the state’s sixth-largest health system. In 2018, for the sixth time in the past seven years, Mission Health has been named one of the nation’s Top 15 Health Systems by IBM Watson Health. We are the only health system in North Carolina to achieve this recognition. Mission Health operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital and the region’s only dedicated Level II trauma center. With approximately 12,000 team members and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina


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