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Webinar - Communication Training for the Opioid Crisis
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In this webinar, Dr. Katie Neuendorf and Dr. Amy Windover will review the outcomes of pain management communication training courses provided by the Cleveland Clinic’s Center for Excellence in Healthcare Communication.

 Export to Your Calendar 11/19/2019
When: November 19, 2019
2:00pm ET
Where: United States


Online registration is available until: 11/19/2019
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Communication Training for the Opioid Crisis

Dr. Katie Neuendorf, Associate Program Director, Palliative Medicine,  Cleveland Clinic  
Dr. Amy Windover, Director, Center for Excellence in Healthcare Communication, Cleveland Clinic

November 19, 2019 - 2:00-3:00 PM ET

The complexity of pain treatment is often exacerbated by disparate goals and attitudes between patient and provider concerning the condition and treatment. To address this, the Cleveland Clinic’s Center for Excellence in Healthcare Communication created an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.

In this webinar, Dr. Katie Neuendorf and Dr. Amy Windover will review the outcomes of the communication training courses. Among other things, attendees will learn what participants found most valuable about the course, how boundary setting became an important concept and why the skills of empathy and listening are vital in pain and pain management conversations. 

Learning Objectives

  • Identify why Cleveland Clinic created a course for pain management conversations.
  • Reflect on what was included in the communication course content.
  • Review the outcomes of a communication training course for pain conversations.

Learn More about Cleveland Clinic:

Cleveland Clinic is a nonprofit, multispecialty academic medical center made up of over 70,000 caregivers including 4,200 physicians and scientists to manage over 7.6 million patient visits a year. In 2009, the Center for Excellence in Healthcare Communication was established with the goal of transforming how caregivers relate to patients and one another through innovative education, advocacy, and research.


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