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Webinar - Partnering with Patients and Families to Improve Outcomes
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The webinar will provide a broad national overview, including University Hospitals’ Patient and Family Engagement program, and how UH works with their 175 patient family partners (PFPs) to improve outcomes in safety, quality and experience.

6/25/2019
When: June 25, 2019
12:00pm ET
Where: United States

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Partnering with Patients and Families to Improve Outcomes

Chrissie Blackburn, MHA | Principal Advisor, Patient and Family Engagement, University Hospitals Health System
Joined by:
Nikki (Charisse) Montgomery, M.A., M.Ed., GPAC and Kathy Rochow, BA | Patient Co-Chair of UHCMC Acute Care Partnership Council member of sepsis and code white PI committee and Ahuja Emergency Department Council | Owner Custom Creations | Former President and Vice President WCAA NEO Chapter | Member Chagrin Valley Chamber

June 25, 2019 - 12:00-1:00 PM ET

The webinar will provide a broad national overview, including University Hospitals’ Patient and Family Engagement program, and how UH works with their 175 patient family partners (PFPs) to improve outcomes in safety, quality and experience.  It will also discuss UH’s interviewing and selection process, aligning PFPs with their passion, and how they participate on hospital committees, projects, and boards.

Learning Objectives

  • Discuss the national emphasis on patient and family engagement.
  • Summarize effective utilization of Patient and Family Partnership Councils.
  • Explain how to align patient family partners with their passion and what they want to teach healthcare.

Learn More about University Hospitals:

University Hospitals, one of the nation’s leading health care systems, focuses on providing compassionate, quality medical care to patients at convenient locations throughout Northeast Ohio. The system includes a major academic medical center, community hospitals, outpatient health centers, outpatient surgery centers, urgent care centers, cancer centers, rehabilitation facilities, pediatric specialty centers and mental health facilities, as well as joint venture and partnership hospitals and health centers.


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