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Webinar - Optimizing Post-Discharge Outreach
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A hospital admission and discharge is a significant event in a person's life. During this webinar, the presenters will convey: challenges related to the discharge process, key strategies in implementing new technology into nurse's workflows, successes in engaging stakeholders, their PDSA iterations and positive results realized.

 Export to Your Calendar 11/5/2019
When: November 5, 2019
2:00pm ET
Where: United States


Online registration is available until: 11/5/2019
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Optimizing Post-Discharge Outreach: Ensuring Safe Discharges through a Patient-Centered Technology

John Dodd, Program Manager, Office of PX and Engagement, University of Alabama-Birmingham Health 
Kristen Noles, Nurse Manager, University of Alabama-Birmingham Health

November 5, 2019 - 2:00-3:00 PM ET

A hospital admission and discharge is a significant event in a person's life. Unfortunately, the transition home often involves patients trying to comprehend multiple pages of instructions while feeling exhausted, eager, and nervous. While these transitions remain a key challenge for hospitals, one organization has leveraged innovative technology to help enhance the process and improve patient outcomes. This organization, by recording components of a patient's discharge plan, provides a way for patients to re-listen to their clinical course in a digestible format. These audio instructions are sent out to patients via phone 24 hours after discharge and can be accessed for 30 days. During this webinar, the presenters will convey: challenges related to the discharge process, key strategies in implementing new technology into nurse's workflows, successes in engaging stakeholders, their PDSA iterations and positive results realized.

Learning Objectives

  • Explain how leveraging technology has helped improve discharge workflows, leading to a positive impact on patient outcomes.
  • Identify novel approaches to key clinical challenges and provide strategies to overcome internal objections.
  • Demonstrate how to work collaboratively with providers and related clinics to provide the best care possible to patients.

*This webinar is an encore presentation from the Patient Experience Conference 2019.

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