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Webinar - Putting Time on Your Side in the Waiting Room
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St. Jude Children's Research Hospital has spent nearly 18 months tackling the issue of wait times for the infusion clinic. This webinar will briefly share why we started this project then go in depth on the "how", including lessons learned.

12/3/2019
When: December 3, 2019
2:00pm ET
Where: United States

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Putting Time on Your Side in the Waiting Room

Janet Giordano, Clinical Nursing Coordinator, St. Jude Children's Research Hospital
Diane McGarry, Manager, Patient and Family Experience, St. Jude Children's Research Hospital

December 3, 2019 - 2:00-3:00 PM ET

St. Jude Children's Research Hospital has spent nearly 18 months tackling the issue of wait times for the infusion clinic. This webinar will briefly share why we started this project then go in depth on the "how", including lessons learned. We'll start with a brief introduction, discuss the "why" and a brief review of the in-depth literature review that we completed. Then, we'll divide the webinar into two primary pieces: 1. how we decreased actually wait times and 2. how we improved the perception of wait times. We will conclude with a summary of our results and outcomes.

Learning Objectives

  • Explain why addressing wait times is important.
  • Discover the top 3 tactics St. Jude took to improve patient-family satisfaction with wait times.
  • Identify key tips on how to take an already great nursing staff to the next level.

*This webinar is an encore presentation from the Patient Experience Conference 2019.

Learn More about St. Jude Children’s Research Hospital:

Located in Memphis, TN, St. Jude Children’s Research Hospital is dedicated to advancing cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. Consistent with Danny Thomas’ dream that “No child should die in the dawn of life”, treatments invented at St. Jude have helped push the overall childhood cancer survival rate from 20% to more than 80% since it opened in 1962. Though the majority of patients seen at St. Jude are diagnosed with childhood cancer, there’s also a focus on non-malignant hematological diseases and select infectious diseases.
About 7500 patients are seen at St. Jude annually, most of whom are treated on a continuing outpatient basis and are part of ongoing research programs. St. Jude has treated children from all 50 states and from around the world.


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