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Webinar - Meaningful Journey toward A Patient and Family Centered Culture
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This webinar will include an overview of Beaumont Health as well as a detailed description "Moonshot 2022" goal with identifiable strategies to create and sustain patient and family centered care transformation.

7/9/2019
When: July 9, 2019
2:00pm ET
Where: United States

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Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture 

Lee Ann Odom, President Shared Services, Beaumont Health
Kelly Parent, Vice President, Patient Family Experience, Beaumont Health

July 9, 2019 - 2:00-3:00 PM ET

This webinar will include an overview of Beaumont Health as well as a detailed description "Moonshot 2022" goal with identifiable strategies to create and sustain patient and family centered care transformation. Presenters will describe corporate strategy to recognize the importance of patient and family partnerships, unify efforts across a multi-hospital system, align and integrate PFCC philosophy with other institutional initiatives, and engage patient and family advisors strategic planning and policy revisions. The session will also summarize how Beaumont sites and service lines have operationalized corporate strategy. Leader roles and responsibilities will be defined and a description of specific efforts that:establish site and service line goals and priorities; provide necessary resources; support to overcome barriers; recognize best practices; and hold staff accountable toward achieving PFCC culture transformation will be shared. Practical examples of patient and family engagement and partnership will be provided. 

Learning Objectives

  • Describe why supporting and sustaining effective partnerships with patients and families is a core strategy to optimizing outcomes and experiences. 
  • Identify foundational strategies and tools for initiating and sustaining patient- and family-centered culture transformation. 
  • Define the role of hospital leaders in supporting patient- and family-centered change in policy, clinical practice, and operations.

*This webinar is an encore presentation from the Patient Experience Conference 2019.

Learn More about Beaumont Health:

Beaumont Health is a not-for-profit organization in southeast Michigan that provides patients and their families with high quality, compassionate, extraordinary care across the care continuum. With eight hospitals, 145 outpatient locations, nearly 5,000 physicians, and more than 38,000 employees, Beaumont’s commitment to patient and family-centered care contributes to the health and well-being of residents throughout the community and beyond.


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