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Webinar - The 1-2 Punch: Recognition & Engagement and How Emory Healthcare Does it Right
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This webinar will share many toolkits that Emory Healthcare has developed to keep caregivers engaged and show them how much they're valued.

8/6/2019
When: August 6, 2019
2:00pm ET
Where: United States

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The 1-2 Punch: Recognition & Engagement and How Emory Healthcare Does it Right

Jessica McKenzie, Patient Experience Consultant, Emory Healthcare
Kristie Simmons-Abney FACHE, CPXP | Sr. Patient Experience Manager, Emory Healthcare

August 6, 2019 - 2:00-3:00 PM ET

Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently. Service Week consists of a week-long celebration but our two biggest events are: Service Hero Recognition Luncheon - teammates and providers get recognized and honored by way of a formal nomination process with specific criteria, and are deemed a Service Hero and Engagement Best Practice Forum Sharing - a best practice forum designed to showcase specific engagement or recognition tactics. The forum features different initiatives throughout our Service Week activities. Since its inception in 2012, over 389 teammates and providers have been given the honor of being a 'Service Hero'. This webinar will share many toolkits that Emory Healthcare has developed to keep caregivers engaged and show them how much they're valued.

Learning Objectives

  • Explore engagement & recognition programming, and the impact a strategic approach has had on the patient experience of over 150 medical practices.
  • Identify strategies to create and develop recognition and engagement using LEAN principles and methodologies.
  • Demonstrate how having an engaged workforce and partnering with our patient and family advisors drives excellent patient satisfaction scores.

*This webinar is an encore presentation from the Patient Experience Conference 2019.

Learn More about Emory Healthcare:

Emory Healthcare is an integrated academic healthcare system committed to providing the best care for our patients, educating health professionals and leaders for the future, pursuing discovery research in all of its forms, including basic, clinical, and population-based research, and serving our community. We represent the ambulatory practice are of Emory Healthcare. Emory Healthcare's mission "To Serve Humanity by Improving Health" defines our core purpose and why we exist. The Emory Healthcare Care Transformation Model makes patient- and family-centered care our top priority. It’s our promise to the community and it drives continuous improvement. The PFA program is an important part of that. More than 200 people serve as PFAs — each one makes a difference to our patients, their families and how we care for them.


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