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Webinar - The Development of the Patient Experience Survey Administration Function
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The webinar will trace the development and current work of NYC Health + Hospitals| Bellevue's Patient Experience Survey Administration function.

When: June 18, 2019
2:00pm ET
Where: United States

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We Are Listening, We Are Learning:  The Development of the Patient Experience Survey Administration Function at NYC Health + Hospitals| Bellevue

Linda C. Lombardi, PhD, Chief Strategy Officer and Chief Experience Officer, NYC Health + Hospitals | Bellevue
Nate Link, MD, MPH, Chief Medical Officer, Bellevue Hospital Center & Associate Professor of Medicine, NYU School of Medicine

June 18, 2019 - 2:00-3:00 PM ET

In 2015, NYC Health + Hospitals| Bellevue launched Patient Experience Survey Administration (PESA) in an effort to improve the patient experience through a coordinated system of soliciting feedback and comments from inpatients in real time. The webinar will trace the development and current work in PESA underscoring lessons learned, challenges encountered and plans for improvement.

Learning Objectives

  • Express the need for organizing the patient experience survey process.
  • Summarize lessons learned about providing real-time feedback to staff about the patient experience. 
  • Discuss the impact of PESA on our cultural transformation and patient experience outcomes.

*This webinar does not offer Patient Experience Continuing Education Credit (PXE).

Learn More about NYC Health + Hospitals:

NYC Health + Hospitals is the largest public health care system in the United States. It provides essential inpatient, outpatient, and home-based services to more than one million New Yorkers every year in more than 70 locations across the city’s five boroughs..

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