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Webinar - CAHPS Round-Up
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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry.

8/27/2019
When: August 27, 2019
2:00 pm ET
Where: United States

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CAHPS Round-Up

Jan Gnida CPXP, Senior Vice President of Research Operations, PRC
Erin Godden, CAHPS Communications Manager, PRC

August 27, 2019 - 2:00-3:00 PM ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Erin dedicate their time to understand existing programs, updates to current programs, and new developments to advance patient care. During this webcast, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Erin will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.

Learning Objectives

  • Explain recent developments in key CAHPS programs.
  • Discuss key components of the HCAHPS VBP program.
  • Summarize current conversation about how to collect and use patient experience data.

Learn More about PRC:

PRC helps healthcare organizations achieve excellence by collecting and analyzing timely, accurate, and reliable feedback through five research divisions including Patient Experience, Employee Engagement, Physician Engagement, Consumer and Branding, and Community Health. PRC offers its clients real-time survey solutions, a dynamic Value-Based Purchasing (VBP) calculator, and the PRC Engagement LinkSM. PRC excels in innovative research design, custom reporting and analysis, and personalized consultative support.


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