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Webinar - Improvement from the Inside Out: Our Journey from Good to Great
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Greensboro Imaging is committed to improving the patient experience utilizing strategies that actively engage team members in the development of process improvement. This webinar shares lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success.

 Export to Your Calendar 2/5/2019
When: February 5, 2019
2:00 pm ET
Where: United States


Online registration is available until: 2/5/2019
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Improvement from the Inside Out: Our Journey from Good to Great

Natalie Boner, CPXP | Director of Engagement, Greensboro Imaging

February 5, 2019 - 2:00-3:00 PM ET

Greensboro Imaging is committed to improving the patient experience utilizing strategies that actively engage team members in the development of process improvement. This webinar shares lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success. The culture shift included empowerment of teams to build a foundation of excitement, compassion, accountability and trust while establishing a culture of transparency and respect for those who do the work.

Learning Objectives

  • Discover how Patient Experience Teams drive improvement using creative initiatives like pep rallies, quarterly incentives, and interactive learning activities to introduce AIDET.
  • Improve talent acquisition and onboarding to set the stage for cultural understanding and team accountability.
  • Explain how leadership transparency and accountability ignites engagement by building trust, excitement and motivation.

Learn More about Greensboro Imaging:

Greensboro Imaging is the leader in outpatient diagnostic imaging in the Piedmont Triad, NC. We are committed to delivering compassionate, comprehensive care using cutting-edge technology. We are passionate about meeting the needs of our employees, patients and providers, and being involved in the communities in which we live and work..


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