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Webinar - Physician Shadowing as an Effective Tool
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The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated. This webinar will walk you through the practical but effective step-by-step Physician Shadowing Process.

 Export to Your Calendar 1/29/2019
When: January 29, 2019
2:00 pm ET
Where: United States


Online registration is available until: 1/29/2019
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Physician Shadowing as an Effective Tool for Communication Skill Building and Culture Change

Kelley Dillon, M.A. OD | Director-Physician Communication & Peer Support, Henry Ford Health System
Carol Bridges | Physician Communication Consultant, Henry Ford Health System

January 29, 2019 - 2:00-3:00 PM ET

This webinar will walk you through the practical but effective step-by-step Physician Shadowing Process.  The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated.   The process also allows physicians to receive feedback and coaching on communication best practices that are individualized for each provider’s specific communication style.  A format for sharing aggregated shadow results in a large-group Department Summary Meeting will also be shared.

Learning Objectives

  • Understand the steps of a physician shadow process that has been proved to yield positive patient experience results.
  • Learn the communication best practices on the HFHS Shadow Checklist and how the checklist was validated.
  • Discuss how a Physician Shadow Process can serve as a catalyst for department culture change and the cultural information that has been gleaned as a result of the shadow process.

Learn More about Henry Ford Health System:

Henry Ford Health System employs approximately 30,000 employees over 5 hospitals, 3 ambulatory surgery centers, 32 medical centers. The 100+ year old flag ship hospital sits proudly in the heart of Detroit. The Henry Ford Medical Group has 1,500 employed providers and approximately 3,000 Residents and Fellows.


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