Join | Print Page | Contact Us | Your Cart | Sign In | Register
Encore Webinar - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care
Register Tell a Friend About This EventTell a Friend
 

This webinar will describe methods and lessons learned to date from a pilot project designed to assess the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol (NEP) in several New York-Presbyterian (NYP) ambulatory care practices.

 Export to Your Calendar 7/17/2018
When: July 17, 2018
2:00 pm ET
Where: United States


Online registration is available until: 7/17/2018
« Go to Upcoming Event List  

Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care

Dale Shaller, Principal, Shaller Consulting Group
Tara Servati, Patient Experience Specialist for the Ambulatory Care Network, NewYork-Presbyterian

July 17, 2018 - 2:00-3:00 PM ET

This webinar will describe methods and lessons learned to date from a pilot project designed to assess the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol (NEP) in several New York-Presbyterian (NYP) ambulatory care practices. The NEP is a structured sequence of 5 open-ended questions that can be used as a supplemental item set with CG-CAHPS or other patient experience surveys, in order to elicit complete and balanced accounts of ambulatory care from a representative sample of patients. The webinar will review research evidence regarding the effectiveness of the NEP in eliciting actionable information that can be used by clinicians and practices for improving patient experiences, and will discuss early results of the pilot project to collect the NEP as part of routine patient survey operations at NYP and to develop new feedback methods for reporting survey results and narrative comments back to clinicians and practice leaders. 

Learning Objectives

  • Explain how the NEP differs from conventional open-ended survey questions and the amount and type of actionable information that can be derived from its use.   
  • Acquire working knowledge of how the NEP can be added to existing survey processes.  
  • Identify desired characteristics of narrative feedback reporting strategies based on interviews with clinicians and practice leaders.  

*This webinar is an encore presentation from the Patient Experience Conference 2018.

Learn More about NewYork–Presbyterian Hospital:

The NewYork–Presbyterian Hospital is a nonprofit university hospital in New York City affiliated with two Ivy League medical schools: Columbia University Vagelos College of Physicians and Surgeons and Weill Cornell Medical College. They are the second largest provider of Medicaid in New York State.


Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org