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Encore Webinar - Empathic Approaches to Writing Meaningful Grievance Letters
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This webinar will provide approaches to writing patient-centered letters in response to grievances received. It will outline steps taken within Novant Health to improve letters and provide consistent grievance responses across all facilities.

11/13/2018
When: November 13, 2018
2:00 pm ET
Where: United States

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Empathic Approaches to Writing Meaningful Grievance Letters

Amy Crowe, Patient Advocacy Program Manager, Novant Health

November 13, 2018 - 2:00-3:00 PM ET

This webinar will provide approaches to writing patient-centered letters in response to grievances received. It will outline steps taken within Novant Health to improve letters and provide consistent grievance responses across all facilities. The changes made to letters are aligned with the guiding principles to have an apologetic and empathetic approach, and this presentation will provide practical ways to incorporate those approaches into letters.

Learning Objectives

  • Develop practical approaches to writing patient-centered letters in response to grievances.   
  • Discover ideas on how to train and empower your team members to write quality letters.
  • Explain health literacy and how to incorporate it into your letters.

*This webinar is an encore presentation from the Patient Experience Conference 2018.

Learn More about Novant Health:

Novant Health exists to improve the health of communities, one person at a time. We have 14 medical centers, 539 outpatient locations, and 26, 826 team members. We are located across North Carolina, South Carolina and Virginia.


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