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Encore Webinar - Enhancing Staff Engagement and Resiliency by Building a Culture of Respect
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In 2016, NewYork-Presbyterian Hospital launched an effort to foster a "culture of respect" that addressed both how individuals and teams work together as well as took on some of the challenging "quality of life issues" that frustrate staff every day. This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.

 Export to Your Calendar 11/6/2018
When: November 6, 2018
2:00 pm ET
Where: United States


Online registration is available until: 11/6/2018
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Enhancing Staff Engagement and Resiliency by Building a Culture of Respect 

Rick Evans, Senior Vice-President and Chief Experience Officer, NewYork-Presbyterian Hospital

November 6, 2018 - 2:00-3:00 PM ET

Many healthcare organizations are grappling with the issues of employee engagement and resiliency along with efforts to improve the patient and family experience. Employee experience - particularly addressing the challenges and barriers staff face on a daily basis - is critical for any long term success. In 2016, NewYork-Presbyterian Hospital launched an effort to foster a "culture of respect" that addressed both how individuals and teams work together as well as took on some of the challenging "quality of life issues" that frustrate staff every day. The results have been promising – the improved metrics related to engagement, rising patient experience metrics along with a host of other benefits.  This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.

Learning Objectives

  • Examine the distinct domains of patient/family experience, employee experience and resiliency and how these issues can be addressed in an integrated way.
  • Summarize specific interventions launched at NYP and leave with an action plan of how these interventions can implemented. 
  • Identify the key metrics for success that can be tracked and measured on an integrated "culture of respect" journey.

*This webinar is an encore presentation from the Patient Experience Conference 2018.

Learn More about NewYork-Presbyterian:

NewYork-Presbyterian is one of the nation’s most comprehensive, integrated academic health care delivery systems, dedicated to providing the highest quality, most compassionate care and service to patients in the New York metropolitan area, nationally, and throughout the globe. In collaboration with two renowned medical schools, Weill Cornell Medicine and Columbia University College of Physicians and Surgeons, NewYork-Presbyterian is consistently recognized as a leader in medical education, groundbreaking research, and innovative, patient-centered clinical care.


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