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Webinar - What Patient Experience Can Learn from the Radiology Experience
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This webinar will reveal imaging journey pain points and opportunities for creating improvement based on results of recent patient experience of imaging research. This includes real insights from real patients on priorities and unmet needs during imaging exams including: communication, safety, comfort, confidence and trust.

6/12/2018
When: June 12, 2018
2:00 pm ET
Where: United States

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What Patient Experience Can Learn from the Radiology Experience

Martijn Hartjes, Head of Global MR Marketing, Philips

June 12, 2018 - 2:00-3:00 PM ET

This webinar will reveal imaging journey pain points and opportunities for creating improvement based on results of recent patient experience of imaging research. This includes real insights from real patients on priorities and unmet needs during imaging exams including: communication, safety, comfort, confidence and trust. The perspective of hospital staff on the importance of patient preparation and communication to improve patient experience and imaging outcomes for its young patients will be shared. By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.

Learning Objectives

  • Identify new opportunities for improving the patient experience through innovative technology applications and procedures for imaging exams.
  • Create a more relaxing and comfortable imaging environment and overall experience for patients with the use of art, music, colors, toy scanners (for pediatric patients) and technology.
  • Discover how providing a supportive and calming environment throughout the imaging experience can improve both the patient and staff experience and result in better imaging outcomes. 

Learn More about Royal Philips:

Royal Philips of the Netherlands is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.


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