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Webinar - Ignite the Patient Experience - 6 Keys to C-Suite Patient Driven Leadership
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Participants will learn first-hand how to engage leaders and the front line to hard wire and sustain a patient experience culture at the 90%tile. This presentation includes a step by step how-to guide briefing for attendees to apply to their quality process improvement journey.

8/21/2018
When: August 21, 2018
2:00 pm ET
Where: United States

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Ignite the Patient Experience - 6 Keys to C-Suite Patient Driven Leadership

Dennis Shelby, CEO, Wilson Medical Center
Brian Lee, Founder and CEO, Custom Learning Systems Group

August 21, 2018, 2:00-3:00 PM ET

Participants will learn first-hand how to engage leaders and the front line to hard wire and sustain a patient experience culture at the 90%tile. This presentation includes a step by step how-to guide briefing for attendees to apply to their quality process improvement journey. Key takeaways include: 

  • That making servant leadership the foundation of managers DNA will drive the success you need.
  • The four 'must have' best practices that are game changers for gaining the buy-in and sustaining overall improvement.
  • That the role of the CEO and leadership is to create a working environment where people do their best work. 
  • How to avoid the pitfalls of ‘slug-ectomy’ – the absolute sheer necessity of getting rid of dysfunctionally disengaged employees that drag down your employees and patient experience scores.

This presentation answers how to successfully engage, support, influence and empower everyone to create the reputation your community requires.

Learning Objectives

  • Identify and benefit from the direct linkage between growing volume, adding services, and the effect of the enhanced bottom line and improved patient experience.
  • Challenge your leadership team to push the envelope and quickly deal with and learn from mistakes.
  • Recall valuable lessons from the mistakes made in engaging leadership and the front line.
  • Explain the importance of life/work balance. 

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