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Webinar - Improving Patient Experience through the Adoption of an Accelerating Program
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In this Webinar the Albert Einstein Jewish Hospital, a philanthropic health institution in São Paulo, Brazil, will share its experience in adopting an innovative strategy to improve Patient Experience: an Accelerating Program.

7/31/2018
When: July 31, 2018
12:00 pm ET
Where: United States

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Improving Patient Experience through the Adoption of an Accelerating Program

Sidney Klajner, President, Sociedade Beneficente Israelita Brasileira Hospital Albert Einstein 
Miguel Cendoroglo Neto, Medical Diretor and Superintendent, Hospital Israelita Albert Einstein

July 31, 2018, 12:00-1:00 PM ET

In this Webinar the Albert Einstein Jewish Hospital, a philanthropic health institution in São Paulo, Brazil, will share its experience in adopting an innovative strategy to improve Patient Experience: an Accelerating Program. The main characteristic of this program is to ensure the alignment and approach of the institution as a whole and the participation of the front line employees in the diagnosis, in the implementation of improvement initiatives and in the monitoring of the indicators and goals related to the Patient Experience, ensuring the visibility of top management.

Learning Objectives

  • Define an Accelerating Program for Patient Experience Improvement.
  • Describe the structure of the Accelerating Program. 
  • Summarize the operation of the Accelerating Program and its impact on results.

Learn More about Sociedade Israelita Brasileira Hospital Albert Einstein:

Founded officially in 1955, the Sociedade Israelita Brasileira Hospital Albert Einstein has its trajectory marked by excellence, which resulted from the commitment of the Jewish community to offer the population of our country a reference in quality of medical practice. A non-profit institution whose mission is to provide quality excellence in health, knowledge generation and social responsibility. First institution outside the USA to be accredited by the International Joint Commission, in 1999. Albert Einstein adopted the Triple Aim in 2014 and is today IHI's strategic partner for Latin America. Among its main objectives is the vision of being a High Reliability Institution by 2010. It has been ranked as the best hospital in Latin America for nine consecutive years by the America Economia Magazine.


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