Unconscious Bias: The Nexus between Awareness and Accountability
Troy Cicero, President and Chief Skill Officer, MulticultuReal Communications, Inc.
July 24, 2018, 2:00-3:00 PM ET
Unconscious bias, also known as implicit social cognition, refers to the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner. The implicit associations we harbor in our subconscious cause us to have feelings that manifest our behavior toward patients and colleagues based on race, ethnicity, culture, age, sexual orientation, religion, disability, socio-economic status and appearance.
Attendees of this webinar will gain relevant understanding on how personal and system level awareness and accountability for biases can improve organization-wide performance and ultimately, the patient experience.
- Describe the insidious nature of unconscious bias and the pressing imperative for emotional intelligence.
- Develop comfort, competence and confidence in acknowledging, owning, dealing with and addressing unconscious bias.
- Identify a model that connects values, emotions, attitude and behavior to honor the human dynamic, and build healthy, respectful, productive relationships.