Join | Print Page | Contact Us | Your Cart | Sign In | Register
Webinar - 52 Weeks of Overmanaging Creates Success
Tell a Friend About This EventTell a Friend
 

With the multiple priorities of quality of care, patient safety, productivity, and staffing, patient experience focus may go by the wayside. Improving the patient experience takes initiative, dedication and time. This session will share how a 36 hospital health care system, and specifically two hospitals, maintained the focus on patient experience through weekly meetings with key departments.

6/19/2018
When: June 19, 2018
2:00 pm ET
Where: United States

« Go to Upcoming Event List  

52 Weeks of Overmanaging Creates Success

Sandy Rush, Sr. Director Patient Experience, Dignity Health
Karen Byrnes, Director, Patient Experience, Dignity Health - Arizona East Valley

June 19, 2018, 2:00-3:00 PM ET

With the multiple priorities of quality of care, patient safety, productivity, and staffing, patient experience focus may go by the wayside. Improving the patient experience takes initiative, dedication and time. This session will share how a 36 hospital health care system, and specifically two hospitals, maintained the focus on patient experience through weekly meetings with key departments. It will describe how departments were selected, who participated, and an agenda that helped drive intense focus and action. It will also describe the review of the patient voice beyond the survey, including through leader rounding, discharge phone calls, and journey mapping. An overview of the challenges and obstacles that were overcome in order to maintain the focus and attendance of the weekly meetings, and the successful outcomes, not only in HCAHPS scores, but more importantly to patient engagement and caregiver engagement will be discussed.

Learning Objectives

  • Describe the benefits of over managing key departments (high volume) through weekly patient experience meetings.
  • Summarize how to overcome barriers or resistance to over managing the patient experience.
  • Implement the over management process using the tools provided (agenda, scheduling techniques, attendees).

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
550 Reserve St., Suite 190 #26
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org

This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.