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Webinar - What Patient Experience Can Learn from Child Life Professionals
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This webinar will provide an overview of the findings of the paper of the same title to be published by The Beryl Institute in collaboration with the Association of Child Life Professionals. It will highlight key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.

3/29/2018
When: March 29, 2018
2:00 pm ET
Where: United States

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What Patient Experience Can Learn from Child Life Professionals

  • Jason A. Wolf, Ph.D., CPXP, President, The Beryl Institute
  • Jeff Cousins, Parent, Florida Hospital for Children | Family-Centered Care Consultant, Florida Hospital
  • Suzy Jaeger, Senior Vice President, Chief Patient Experience & Access Officer, Children’s Hospital Colorado
  • Courtney Nataraj, Chair of the Komansky Children’s Hospital Family Advisory Council, The Phyllis and David Komansky Children’s Hospital at New-York Presbyterian Hospital/Weill Cornell Medicine
  • Divna Wheelwright, MA, CCLS, Manager of Child Life, UCSF Benioff Children’s Hospital Oakland

March 29, 2018, 2:00-3:00 PM ET

In exploring the human experience in healthcare we must address the needs of all those in the care encounter, this is no more relevant than in the pediatric setting. A unique function in pediatrics and children’s hospitals and one that aspires to address the very question of what matters to people receiving care is that of Child Life Professional. While it is evident this critical function adds to experience, what is often overlooked is what we can learn from this profession in impacting the experience across care settings. This webinar will provide an overview of the findings of the paper of the same title to be published by The Beryl Institute in collaboration with the Association of Child Life Professionals. It will highlight key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.

Learning Objectives

  • Understand the core ideas of the Child Life Profession.
  • Understand the value and impact of Child Life practice on the healthcare experience.
  • Review how Child Life practices can inform broader patient experience efforts.
  • Discuss considerations for action in implementing Child Life ideas into the patient experience.

Learn More about Association of Child Life Professionals:

Established as a nonprofit organization in 1982, the Association of Child Life Professionals (ACLP) advances the field of child life by establishing and maintaining professional standards, enhancing the professional growth and development of members, and advancing the credibility of the child life profession by fostering research and promoting the standards of child life practice on a national and international level. The Association represents trained professionals with expertise in helping infants, children, youth, and families cope with the stress and uncertainty of illness, injury and treatment. ACLP is comprised of more than 5,000 individuals representing at least 600 organizations worldwide. Our members include Certified Child Life Specialists, child life assistants, university educators and students, hospital administrators and staff, school teachers, therapeutic recreation specialists, and professionals in related fields.


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